In order to get the services, customers are required to first register in the site. They must provide their personal details that include their full names, email address, phone number, physical address and credit card information. These details help to ensure the transaction and service delivery are made to the right person.
The information is collected during registration and when the customers’ orders our goods. Also, there is a newsletter that customers subscribe, where they enter their details as loyal customers.
Customer information is important to our business, whereby we can contact the customer to respond on how they perceive the services in order to improve the service delivery. The information is also used to send the customers emails and notifications on the availability of new products and services. Also, when we have details of customers, it helps in quickening the transaction processing
Information for customers is ensured and secured, especially for online customers. This is done by ensuring information is protected from hackers and malicious programs. This is done by performing regular virus and malware scanning. Also, the network used is secured with strong firewalls and access control is ensured, such that only authorized personnel can manage the database and allowed to perform changes. Also, during transmission orders, the customers are ensured of confidentiality and privacy of their information.